- Responsible for efficient and profitable operation of the Repair Facility. - Finalizae goals and objectives with Department Managers and stimulate the heads of the Departments to achieve them. - Ensure 100% compliance with Federal, State and local regulations (EPA, OSHA, BAR) that govern Repair Facility operations. - Facilitate communicaitons between the organization's Departments to optimize work flow within the organization thus ensuring maximum work load for each Department and minimizing repair cycle time. - Develop, enforce and monitor guidelines for ensuring maximum customer satisfaction and minimizing number of comebacks. - Handle customer complaints immediately with full commitment to satisfactory resolution. - Ensure that all parts and material purchases are properly accounted for before payment is made. - Oversee timely collection of payments from insurance companies and clients to eliminate delays in vehicle delivery process. - Establish and enforce adequate safety and security proceedures to protect employees and property. - Hire, train, motivate, counsel and monitor performance of all Repair Facility staff. - Establish and maintain good working relations with insurance companies and key accounts. - Review daily productivity reports (DPR) for each Department within the organization. - Conduct periodic spot checks to ensure utmost workmanship quality.

Responsible for maximizing dealership profit potential in the rapidly increasing market segment. Essential duties include: - Develop in conjuction with General Sales Manager monthly and annual Internet sales goals based on unit quantity and gross profit. - Ensure effective communications with Internet customers and prospects. - Train Internet sales staff in the knowledge of all dealership products and services. - Ensure that Internet sales staff fully understands the psychology of Internet customers and works with them accordingly to arrange for proper vehicle demonstration and to conclude the transaction. - Monitor all incoming e-mail inquiries and ensure immediate response. - Conclude all Internet sales deals personally. - Coordinate Internet promotions with other dealership sales promotions and advertising. - Ensure that the Web site address is prominently displayed throughout the dealership and all dealership advertising. - Ongoing research of auto-buying services on the Internet and act as liaison with any services the dealership uses to promote its site or advertise. - Work with webmaster to update the Web site frequently to attract new and repeat visitors. - Maintain an ongoing customer database to capture repeat business. - Know and understand federal, state, and local laws which govern retail automobile sales. - Establish individual income goal for each Internet sales person that is consistent with dealership standards of productivity, and devise a strategy to meet those goals. - Ensure sales personel competency in the areas of new products, features, accessories, etc., and their benefits to customers.

Разработал стратегию импорта и экспорта компании - Разработал и внедрил экспортные процедуры - Обеспечил соответствие процедур таможенной очистки грузов и оборота документации в полном соответствии с нормативными документами российской таможни - Провел переговоры по условиям распространения продукции с иностранными клиентами, включая цели по объемам продаж, бюджеты рекламно-маркетинговых компаний, условия оплаты с долгосрочной целью закрепления торговых марок компании на экспортных рынках. За первый полный год предполагаемый объем продаж должен составить сумму в 2,6 млн. долл. - Заключение контрактов с иностранными импортерами в полном соответствии с требованиями российского законодательства - Провел переговоры с операторами беспошлинной торговли на местных и внешних рынках - Разработал импортный портфель компании, включающие такие торговые марки, как Camus, St. Brendan's, Brown-Forman - Провел переговоры и заключил дистрибьюторские соглашения с всемирно известными торговыми марками о получении эксклюзивных прав на российской территории - Подготовил и осуществлял надзор за успешным выполнением планов продаж для экспортного и импортного портфелей - Принимал личное участие в стимулировании клиентов, обеспечивших максимальный объем продаж, и/или в решении любых важных вопросов по стимулированию продаж и возобновлению отношений с клиентами.

Руководитель проектов по разработке новых брэндов – российской водки Даймонд Премиум. Мои обязанности включали: o Переговоры о заключении контракта и активное участие на всех стадиях проекта сотрудничества с Claessens International, UK o Участие в переговорах о ценах и времени производства с Saverglass, Франция o Окончательное одобрение внешнего вида брэнда o Активное участие в процессе художественного оформления и окончательного одобрения этикеток o Разработка стратегии выпуска продуктов на рынок и ее реализация через рекламно-промоутерское агентство. Общий размер бюджета, включая стоимость печатной рекламы, эфирного времени и т.п. составляет 2 млн. долларов. Постоянный контроль на всех стадиях выпуска продуктов на рынок. - Ответственный за прочие проекты по разработке новых торговых марок: o водка Юпитер Ультра Премиум o водка Высота Премиум o российский горький ликер Горностай Премиум - Ответственный за переоформление торговых марок: o серия водок и ликеров Славянская (торговая марка водки № 7 в России) o российская водка Байк o водка Гостиный двор - Проведение переговоров об условиях контракта с дизайнерскими студиями - Участвовал в создании ежегодных планов продаж компании - Разработал годовую маркетинговую стратегию с целью выполнения целей по объему продаж и расширения рыночного присутствия компании - Провел переговоры с Аэрофлотом об эксклюзивном размещении российской водки Даймонд Премиум на всех зарубежных и внутренних рейсах - Принял активное участие в разработке дизайна и создании стендов компании на национальных торговых выставках - Направлял разработку Интернет-сайта компании - Осуществлял надзор за разработкой материалов для торговых точек - Отвечал за отбор и заключение договоров с рекламными и промоутерскими агентствами для ведения промоутерской деятельности в помещениях и на улицах на центральном и региональном уровнях и наблюдал за результатами такой деятельности

Responsible for customer retention and profitability in the new- and used-vehicle profit centers. Fulfilled responsibilities primarily through effective personnel management, knowledge of market potential, established performance standards, and a keen awareness of each department's break-even data. Essential duties included: - Hired, trained, supervised, and monitored the performance of the new- and used-vehicle department managers. - Participated in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments. - Met with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit. - Ensured that sales managers (new and used) understood dealership policies, procedures, and sales systems. - Works with general manager to determine appropriate days supply for new and used vehicles and ordered/acquired vehicle inventory accordingly. - Established standards for displaying, merchandising, and maintaining new and used vehicles. - Established procedures for quick disposal of overaged vehicles. - In charge of demonstrators and ensured that appropriate dealership records were maintained. - Audited repair orders for used vehicles as needed to ensure prompt reconditioning. - Met with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually. - Studied local market conditions, demographics, and past sales history and made recommendations to the general manager accordingly regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans. - Conducted major sales promotions and advertising as needed (i.e., used car classifieds, large new display ads, radio, etc.). - Approves all sales incentives in writing before submitting to the business office. - Addressed customer complaints to ensure high level of customer satisfaction (CSI). - Created systems that ensured ongoing sales training, including weekly sales meetings. - Audited all appraisals of trade-in vehicles. Attended auctions to acquire used car inventory. - Reviewed all deals before they were posted. - Facilitated new-vehicle pre-delivery with the service manager. - Made sure facility was secure, well lit, and professional in appearance.

Responsible for profitability of the pre-owned department through effectively appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory. Essential duties included: - Forecasted goals and objectives for sales, gross, and key expenses on a monthly and annual basis for the department. - Hired, motivated, counseled, and monitored the performance of all pre-owned vehicle sales employees. - Prepared and administered annual operating forecast and budget for the pre-owned vehicle sales department. - Thoroughly undrstood and complied with federal, state, and local regulations that affect used-vehicle sales. - Directed and scheduled activities of all department employees, ensuring proper staffing at all times. - Assisted individual salespeople in setting aggressive yet realistic monthly goals and objectives and provided them with the support to meet these goals. - Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system. - Maintains vehicle inventory. Monitored customers likes and dislikes, lost sales, dealership sales history and conducted local market analyses to determine which vehicles to stock. - Processed salesperson commission sheets daily and monitored the payroll records of all pre-owned salespeople. - Conducted regular sales and training meetings. - Established and enforced product-knowledge standards. - Encouraged the efforts of the department staff to enhance the image and customer satisfaction ratings of the dealership. - Helped salespeople close deals. - Ensured 100 percent turnover of each customer to F&I. - Ensured that pre-owned salespeople were informed of all new inventory and current advertising efforts, including special sales. - Appraised all incoming used vehicles. - Ensured that cosmetic and mechanical reconditioning was performed within the dealership's cost and time limitations. - Planed and controled the display of pre-owned vehicles. - Established and controled wholesaling activities. - Established delivery procedures and ensured that delivery included an introduction to the service department and scheduling of the first service appointment. - Actively partricipated in the development of advertising campaigns and other promotions. - Regularly attended auto auctions to acquire inventory. - Approved all paperwork from auctions and provided proper documentation to the business office for purchases. - Tracked results of auction purchases and compared gross profits of auction vehicles with those of trade-ins. - Developed and maintained outside sources (wholesalers and retailers) for both buying and selling units. - Handled customer complaints immediately and according to dealership's guidelines.

Responsible for profitability in this profit center by hiring, training, and measuring the performance of salespeople and establishing customer-focused sales standards. Essential duties included: - Forecasted goals and objectives for sales, gross, and key expenses on a monthly and annual basis. - Hired, trained, motivated and monitored the performance of all new-vehicle sales employees. - Prepared and administered an annual operating budget for the new-vehicle sales department. - Fully complied with federal, state, and local regulations that affected new-vehicle sales. - Directed and scheduled the activities of all department employees, ensuring proper staffing at all times. - Assisted individual salespeople in setting aggressive yet realistic monthly goals and objectives and provided them with the support to meet these goals. - Maintained an accurate daily log reflecting all new-car sales activities in the dealership. - Developed, implemented, and monitored a follow-up system for new-vehicle purchasers. - Maintained teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process. - Conducted daily and weekly sales meetings. - Provided effective communication throughout the new vehicle department as well as interdepartmentally. - Ensured that new-vehicle salespeople understood and followed dealership policies and procedures. - Provided proper product and training resources for salespeople on a regular and continuous basis. - Encouraged the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership. - Worked with salespeople on programs that increased the new-car gross and F&I penetration. - Developed incentive programs along with dealer and other managers. - Helped salespeople close deals when necessary. - Completed deal settlement sheets and submitted these to an accounting office in a prompt and timely manner. - Established and maintained standards for the delivery of vehicles to customers. - Provided dealer with accurate floor traffic control data on a daily basis. - Processed salesperson commission sheets and monitored payroll records of salespeople. - Reviewed inventory daily to ensure proper mix of grounded stock for maximum turnover efficiency. - Recommended to the general sales manager the new-car inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses. - Assisted the used-vehicle department with trade appraisals as needed. - Directed merchandising and advertising efforts for the new-vehicle department. - Assisted in the development of advertising campaigns and other promotions.

Руководитель проектов по привлечению существующих мировых брэндов и разработке новых брэндов и введение их в портфель компании. - Проводил переговоры по условиям распространения продукции с иностранными производителями, включая цели по объемам продаж, бюджеты рекламно-маркетинговых компаний, условия оплаты с долгосрочной целью закрепления оговареваемых брэндов на российском рынке. - Заключил дистрибьюторские соглашения с всемирно известными торговыми марками о получении прав на российской территории, включающие такие торговые марки, как Nestle, Procter & Gamble, Ferrero, Nabisco, Anthon-Berg, Kellogg's, Pez-Haas, и др. - Ответственный за проекты по разработке и вывода на рынок собственных торговых марок: - Чай "Edwin" - Фруктовый напиток "Fruiting" - Самостоятельно либо при участии владельца брэнда разрабатывал стратегии выпуска продуктов на рынок и ее реализацию и осущевствлял постоянный контроль на всех стадиях выпуска продуктов на рынок. - Разрабал годовую маркетинговую стратегию с целью выполнения целей по объему продаж и расширения рыночного присутствия компании. - Участвовал в создании ежегодных планов продаж компании. - Принимал активное участие в разработке дизайна и создании стендов компании на национальных торговых выставках - Осуществлял надзор за разработкой материалов для торговых точек (POS Materials). - Отвечал за отбор и заключение договоров с рекламными и промоутерскими агентствами для ведения промоутерской деятельности на центральном и региональном уровнях и наблюдал за результатами такой деятельности.

Прикладной бизнес, Бакалавр наук